Terms of service

These terms apply to your use of the Jasco Dialer app for Freshworks ("the app"), provided by Jasco Communications Ltd ("Jasco", "we"). By installing or using the app, the organisation you act for ("you") agrees to them.

1. Licence

Subject to these terms and payment of the applicable fees, Jasco grants you a non-exclusive, non-transferable licence to use the app on the Freshworks account and products named in your licence, for your internal business purposes. A License Key works only for the Freshworks account it was issued to and must not be shared.

2. Fees and payment

Fees, billing periods and the number of users are set out in your quotation or invoice from Jasco. Unless agreed otherwise, fees are payable in advance for each billing period.

3. Late payment and suspension

If payment is overdue, the app keeps working for a grace period and shows a payment reminder. If payment is still not received when the grace period ends, we may suspend the app, which locks the dialer until the account is brought up to date. Your settings are kept during suspension, and service resumes once payment is received. We may also suspend the app if these terms are breached.

4. Your responsibilities

• Keep your Yeastar PBX, Freshworks account and their credentials secure, licensed and correctly configured.
• Make sure your use of the app, including call recording and the processing of callers' personal data, complies with the law and your own policies, including informing callers where required.
• Do not attempt to bypass, modify or reverse engineer the app's licensing.

5. Third-party services

The app works with Yeastar and Freshworks products, which are provided by those companies under their own terms. Jasco is not responsible for their availability, changes or failures, or for call charges from your telephone provider.

6. Support and updates

We provide support through the channels on the support page during business hours. We may release updates to the app through the Freshworks Marketplace to add features, fix problems or keep up with changes by Yeastar and Freshworks.

7. Availability

We aim to keep the licence service available at all times. If it is unreachable, the app keeps working on its last valid licence check for up to 72 hours.

8. Data

Your data remains yours. How the app handles information is described in our privacy policy.

9. Warranties

We will provide the app with reasonable skill and care. Apart from that, and to the extent the law allows, the app is provided "as is", without other warranties, express or implied.

10. Limitation of liability

To the extent the law allows, Jasco is not liable for indirect or consequential loss, or for loss of profits, revenue, data or business, and our total liability for any claim relating to the app is limited to the fees you paid for it in the 12 months before the claim arose.

11. Ending the licence

You may stop using the app at any time by uninstalling it. Either party may end the licence if the other materially breaches these terms and does not remedy the breach within 30 days of notice. Fees already paid are not refundable unless agreed otherwise in writing.

12. Changes to these terms

We may update these terms. We will post changes on this page and update the date at the top; material changes take effect at the start of your next billing period.

13. Governing law

These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction over any dispute.

14. Contact

Jasco Communications Ltd, (Westcom Building, 9th Floor, Westlands, Nairobi). Email jascocomsales@gmail.com.