Privacy policy

This policy explains how the Jasco Dialer app for Freshworks ("the app") handles information. The app is provided by Jasco Communications Ltd ("Jasco", "we"), (Westcom Building, 9th Floor, Westlands, Nairobi).

1. Summary

The app connects your Yeastar phone system to your Freshworks account. Calls, call records and customer records stay in those two systems. The only information sent to Jasco is what we need to check your licence.

2. Information that stays in your own systems

• Calls and call records. Call audio travels directly between the agent's browser and your Yeastar PBX. Call history, queue statistics and recordings are read from your PBX when an agent views them.
• Customer records. Contacts, requesters, tickets, agents and groups are read from and written to your Freshworks account, to identify callers and log calls.
• Credentials. The PBX API secret, Linkus SDK key, Freshworks API key and License Key you enter are stored by Freshworks as encrypted installation parameters.
• App data. Short-lived PBX access tokens, lookup caches and notes on missed queue calls are kept in the app's data store within your Freshworks account.

Jasco does not receive or store any of this information.

3. Information sent to Jasco

To check your licence, the app sends our licence service (dial-monitor.jasco.co.ke):

• your Freshworks account domain (for example acme.freshdesk.com);
• your License Key;
• the app version and the Freshworks product the app is open in;
• a web address generated by Freshworks, so we can tell the app about licence changes straight away.

We do not receive call audio, phone numbers, call records, contact or ticket data, agent names or emails, or any credential other than the License Key.

4. How we use it

We use this information only to decide whether your account may use the app, to show your licence status in the app, to record when the app is installed, uninstalled and last checked in, and to provide support. We do not sell it or use it for advertising.

5. Retention

We keep licence records (domain, licence status, payments, and install and check-in times) for as long as you are a customer, and as required for accounting. The log of licence checks and changes is deleted after 365 days.

6. Sharing

We share this information only with service providers that host our licence service, under confidentiality obligations, or where the law requires it. Your use of Freshworks and Yeastar is also covered by their own privacy policies.

7. Security

All communication with the licence service uses HTTPS. Licence keys are stored only as one-way hashes, and licence answers are cryptographically signed.

8. Uninstalling

When the app is uninstalled, it tells our licence service, which marks the installation as removed. Freshworks deletes the app's settings and data store.

9. Your rights

You may ask for a copy of, a correction to, or deletion of the information we hold about your account, subject to our legal obligations, in line with the Kenya Data Protection Act, 2019 and other applicable law. Contact jascocomsales@gmail.com.

10. This website

This website sets no cookies and uses no analytics or tracking. Our web server keeps standard access logs (IP address, page and time) for security and troubleshooting.

11. Changes

We will post any changes to this policy on this page and update the date at the top.