Support
Help with installation, licences and day-to-day use.
Contact support
Email: jascocomsales@gmail.com
Phone: +254 712 345 678
Licences and pricing
Jasco Dialer needs a License Key for each Freshworks account. Email jascocomsales@gmail.com with your Freshworks address (for example acme.freshdesk.com), the products you use and the number of agents.
When you contact us
Include, where you can:
- Your Freshworks address and product
- The agent's extension number
- The exact message shown in the dialer, and the time it happened
Never send us passwords or API keys. We will never ask for them.
Common questions
Installation says the License Key is not valid
Check the key was copied in full, and that it was issued for the Freshworks address you are installing on. Contact us if it still fails.
An agent can't sign in
See the troubleshooting table in the setup guide. Most sign-in problems come from a missing extension email address or a PBX that isn't reachable from the internet.
The panel says the subscription is suspended
Your settings are kept. Contact us and the dialer unlocks as soon as the licence is restored, without reinstalling.