Jasco Dialer

Your Yeastar phone system, inside Freshworks

Jasco Dialer lets agents make and take calls in the browser, see who is calling before they answer, and log every call to the right contact or ticket, without leaving Freshdesk, Freshservice or Freshworks CRM.

Get a licence Read the setup guide
The Jasco Dialer dialpad, signed in to extension 1000 A typed number matched to a Freshworks contact before calling

The problem it solves

Teams that use a Yeastar PBX for their phones and Freshworks for their customers end up working in two separate systems. Numbers get dialled by hand, nobody knows who is calling until they search, calls go unrecorded in the CRM, and queue work happens in yet another window. Jasco Dialer puts the phone where the customer record already is.

Agent signs inwith their own Yeastar extension, right in the Freshworks sidebar.
Call comes in or goes outthrough the browser, using Yeastar's WebRTC softphone.
Caller is identifiedagainst your Freshworks contacts or requesters while it rings.
Call is loggedas a call activity or ticket, with the outcome and notes.

Features

Calling

  • Browser softphone on the agent's own extension
  • Click-to-call from contacts, requesters and tickets
  • Hold, mute, on-demand recording, in-call dialpad
  • Blind and attended transfer, add a participant

Caller identification

  • Lookup while the phone is still ringing
  • Opens the contact record automatically or on click
  • Creates contacts for unknown callers

Call logging

  • Freshworks CRM: call activities with your outcomes
  • Freshdesk: tickets with notes, group, agent, priority, status
  • Freshservice (including MSP): tickets under the caller's client and department

Call history

  • Incoming, outgoing and missed calls from the PBX
  • Recording playback
  • Missed-call alerts

Queues and wallboard

  • Log in and out of call queues
  • Pause with your PBX's pause reasons
  • Answered, abandoned and missed calls per queue
  • Processing results for missed calls, for follow-up

Team directory

  • PBX extensions grouped by department
  • Favourites and search
  • Live colleague presence

Screenshots

Sign-in screen asking for a Yeastar extension number
Agents sign in with their extension
Dialpad with the agent's name, extension and status
Dialpad, extension and live status
A number matched to the contact User Sample
Numbers matched to Freshworks contacts

Requirements

Phone system

  • Yeastar P-Series PBX (Cloud or Software Edition)
  • API and Linkus SDK enabled
  • Reachable on a public domain name over HTTPS

Freshworks

  • Freshdesk, Freshservice or Freshworks CRM (Freshsales)
  • An admin to install the app
  • Agents on a browser with microphone access

Licence

  • A Jasco Dialer License Key for your Freshworks account
  • Issued by Jasco Communications

Ready to connect your PBX?

Contact Jasco Communications for pricing and a License Key.

Get a licenceView the specification